We ship Monday - Friday.
Orders placed after 10am will be dispatched the next working day.
FREE UK DELIVERY
- Cost: Free
- Service: Royal Mail 2nd Class, Tracked & Signed For
- Delivery time: 3-4 working days (Mon-Sat excl. Bank Holidays.)
- Tracking: provided via email upon fulfilment
For whatever reason your order does not arrive, please use your tracking number to see if it’s been left in a safe place, with a neighbour or has been deemed a failed delivery.
FREE UK RETURNS
• Service: Royal Mail Special Delivery, Tracked & Signed For
• Delivery time: 1pm next working day, (Mon-Sat excl. Bank Holidays.)
For UK orders, you’ll receive a pre-paid postage label with your order.
Simply repack your frame inside its protective case and complete the A4 returns form provided with your order.
Please obtain a receipt as proof of postage via your local Post Office when using the pre-paid label provided with your order.
Certain items may not be eligible for a free return. For example, accessories or sale items may have to be returned at the cost of the customer.
If you repeatedly purchase and return items over a 12 month period you will be charged a restocking fee. This is applicable to cover the shipment, returns and processing fees of your order. This can be up to £10.95 shipping fees + 2.2% of the total value of the order.
You will not be be eligible for our "Free UK Shipping & Returns" service until the 12 month period has lapsed. This is to reduce the costs involved of transport and processing of orders that do not result in sale of items.
HOW TO RETURN A FRAME FOR A REFUND
1. Fill out the returns form & repack your order in its mail box.
2. Put box into the free returns envelope.
3. Return your order via a local Post Office.
4. Retain your receipt as proof of postage.