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Shipping & returns

Jamie

Last Update 8 months ago


SCHEDULE


We ship Monday - Friday.


Orders placed after 10am will be dispatched the next working day.




FREE UK DELIVERY


  • Cost: Free
  • Service: Royal Mail 2nd Class, Tracked & Signed For
  • Delivery time: 3-4 working days (Mon-Sat excl. Bank Holidays.)
  • Tracking: provided via email upon fulfilment


For whatever reason your order does not arrive, please use your tracking number to see if it’s been left in a safe place, with a neighbour or has been deemed a failed delivery.




FREE UK RETURNS


• Service: Royal Mail Special Delivery, Tracked & Signed For

• Delivery time: 1pm next working day, (Mon-Sat excl. Bank Holidays.)


For UK orders, you’ll receive a pre-paid postage label with your order.


Simply repack your frame inside its protective case and complete the A4 returns form provided with your order.


Please obtain a receipt as proof of postage via your local Post Office when using the pre-paid label provided with your order.


Certain items may not be eligible for a free return. For example, accessories or sale items may have to be returned at the cost of the customer.


Repeat returns

If you repeatedly purchase and return items over a 12 month period you will be charged a restocking fee. This is applicable to cover the shipment, returns and processing fees of your order. This can be up to £10.95 shipping fees + 2.2% of the total value of the order.

You will not be be eligible for our "Free UK Shipping & Returns" service until the 12 month period has lapsed. This is to reduce the costs involved of transport and processing of orders that do not result in sale of items.




HOW TO RETURN A FRAME FOR A REFUND


1. Fill out the returns form & repack your order in its mail box.

2. Put box into the free returns envelope.

3. Return your order via a local Post Office.

4. Retain your receipt as proof of postage.








INTERNATIONAL SHIPPING


  • Service: Royal Mail International Tracked
  • Delivery time: 5-7 working days (Mon-Fri excl. Bank Holidays.)
  • Tracking: provided via email upon fulfilment




INTERNATIONAL RETURNS


  • International returns are made at your own expense.
  • When returning an item, it must be marked as “Returned Goods” for customs and duty purposes. Failure to do so may result in a reduced refund total.
  • Any customs duties, local sales taxes and handling charges are non-refundable. Please note that EU orders may now be subject to these charges.
  • If you choose not to pay customs charges, your order will be returned to us, and you will be refunded for the price of the product. We cannot refund your original shipping cost.




HOW TO MAKE AN INTERNATIONAL RETURN


  1. Repack your order in its original mail box including a note of your name and order number.
  2. Using the CN22 label included, mark your box as ‘Returned Goods’. Failure to do so may result in a reduced refund total due to customs & duty fees.
  3. Use a tracked courier service to return your order. Retain your receipt as proof of postage.






DESTINATIONS


Currently our “Worldwide” delivery countries include the majority of destinations worldwide.


If your country isn’t listed and you would like to purchase a Banton Frameworks product please submit a support ticket and we shall do our best to facilitate your order.




TRACKING


Your order shall be despatched within 1 working day.


You’ll receive a tracking number via email which can be checked via the Royal Mail parcel tracker.


If you cannot find your tracking number, please submit a support ticket stating your name and order number and we’ll endeavour to reply with your order tracking number.


All orders ship directly from our workshop. If your parcel cannot be delivered for any reason we can arrange for a re-delivery or refund. Please be aware we will charge you for handling and shipping for re-deliveries.




TAXES


Please note that all shipping is not inclusive of any taxes, duties or import fees that may be charged when a package reaches its destination country.


All orders are shipped DDU (Delivered Duty Unpaid.) Customers outside the EU are exempt from UK value added tax when shopping on our site.




MY ORDER'S INCORRECT / DAMAGED, WHAT SHOULD I DO?


If there are any issues at all with your order, please raise a support ticket and we’ll deal with it as quickly as possible.

You can raise a support ticket via the button at the top of this page.




MY ORDER'S LOST, WHAT SHOULD I DO?


Via Royal Mail parcel tracker if you suspect that your order has become lost, please contact us and we’ll deal with it as quickly as possible.


You can raise a support ticket via the button at the top of this page.



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