No quibble refunds

If you’re unhappy with your new frame, our 14 day return promise is to refund you, quibble free.

To redeem this promise, simply repack your unused items in their original packaging and complete the A4 returns form provided with your order.

If you've lost the original returns form, just include a note of your name and order number and state how you wish for us to deal with your order. I.e.; adjustment, exchange or refund.

Upon safe reception of your frame, we shall endeavour to refund you as soon as possible. This can take between 5-14 working days depending on your payment provider.

If you fail to return the item within the 14 day window a restocking fee may apply. This will usually be 10% of the overall item value, deducted from your refund.

Please obtain a receipt as proof of postage via a tracked courier or mail service. Any lost items without proof of postage will be non-refundable.

Repeat returns

If you repeatedly purchase and return items over a 12 month period you will be charged a restocking fee. This is applicable to cover the shipment, returns and processing fees of your order. This can be up to £10.95 shipping fees + 2.2% of the total value of the order.

You will not be be eligible for our "Free UK Shipping & Returns" service until the 12 month period has lapsed. This is to reduce the costs involved of transport and processing of orders that do not result in sale of items.

International returns

1. Repack your order in its original mail box including a note of your name and order number.
2. Using the CN22 label included, mark your box as ‘Returned Goods’. Failure to do so may result in a reduced refund total due to customs & duty fees.
3. Use a tracked courier service to return your order. 
4. Retain your receipt as proof of postage.

Still need help?

If this page hasn't answered your questions, feel free to get in touch.